Terms and Conditions for Tree Surgeons Chiswick

These terms and conditions set out the basis on which tree surgeons in Chiswick provide arboricultural services to residential and commercial clients across the UK. By making a booking, accepting a quotation, or instructing works to proceed, the client agrees to be bound by these terms. They are designed to create a clear and fair agreement covering the scope of work, pricing, scheduling, access, safety, liability, waste handling, and legal responsibilities. These terms apply to all standard and emergency tree surgery services, unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean the service provider carrying out the work, and references to “you” and “the client” mean the person or organisation instructing the work. The wording used here is intended for a legal page and is not promotional. It does not form advice and should be read alongside any written quotation, job sheet, or invoice issued in connection with the work.

By engaging Tree Surgeons Chiswick or any associated tree surgery service, you confirm that you are legally capable of entering into a contract and that the information supplied for the job is accurate and complete. If you are booking on behalf of a landlord, tenant, managing agent, business, or public body, you confirm that you have the authority to do so. The person requesting the service is responsible for ensuring that all necessary permissions, access arrangements, and relevant consents are in place before work starts.

All work is carried out in accordance with applicable UK law, professional standards, and reasonable industry practice. While we aim to provide a reliable tree surgery service, natural variation in trees, weather, access conditions, and site constraints means that no guarantee can be given that every issue will be fully predictable before work begins. Any estimate or quotation is based on the information available at the time and may be adjusted if the circumstances on site differ materially from those described during the booking process.

1. Booking Process

Bookings may be made by telephone, email, online form, or any other method accepted by us from time to time. A booking is only confirmed when we issue written confirmation, a scheduled date, or a quotation expressly marked as accepted. Until confirmation is provided, any proposed date remains provisional. We may request photographs, site details, tree locations, access information, and any known restrictions before confirming a booking for tree surgeons in Chiswick or elsewhere in the UK.

When arranging a visit, you must provide accurate details about the trees, the property, and any hazards that may affect the works. This includes, where relevant, the presence of overhead lines, underground services, unstable ground, boundary disputes, protected species, tree preservation orders, conservation area status, restricted access, parking limitations, or nearby structures. If information is incomplete or misleading, we reserve the right to revise the quotation, change the scope, or withdraw from the booking without liability.

Where an onsite inspection is required before the works can be priced or scheduled, we may charge a survey or call-out fee if stated in advance. Such a fee may be deducted from the final invoice only where expressly agreed. Our team may arrive at the site with equipment suitable for the expected work; however, if conditions demand additional machinery, traffic management, climbing systems, or extra labour, we may amend the proposal before proceeding. No work will usually commence until the client has accepted the quotation or given clear instruction to proceed.

2. Prices and Payments

All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of VAT and any other applicable taxes. A quotation may be based on a fixed price, day rate, hourly rate, or a combination of these, depending on the nature of the tree surgery work. Quotations are valid for the period stated on the document or, if no period is stated, for 30 days from the date of issue. We reserve the right to correct obvious clerical errors or omissions in any price list, estimate, or written quotation.

Payment terms will be stated on the invoice or quotation. Unless otherwise agreed in writing, payment is due immediately upon completion of the work or within the time stated on the invoice. We accept the payment methods specified at the time of booking or invoicing. We may request a deposit for larger, bespoke, urgent, or multi-day jobs. Deposits are used to reserve labour, equipment, and scheduling time and may be non-refundable except where required by law or where we cancel the job without reasonable cause.

Late Payment and Non-Payment

If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate, together with reasonable debt recovery costs, administration fees, and any court fees incurred in recovering the debt. We may also suspend further work, withhold the release of reports or completion documentation, or retain title to any goods supplied until payment is made in full. A failure to pay on time may result in future bookings being declined.

If the works expand beyond the original specification at your request, or if additional tasks are required for safety or completion, we will normally seek approval before carrying out the extra work. Extra charges may apply for unforeseen obstacles, emergency callouts, abandoned vehicles blocking access, hidden defects, or other site-related complications that are not reasonably visible at the time of quoting. Any agreed variation may be charged separately and added to the final invoice.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Because tree surgery services often involve advance labour planning, machinery allocation, and route scheduling, short-notice cancellations may incur a fee. If you cancel within 48 hours of the agreed start time, or fail to provide access on the day, we may charge a cancellation fee to cover wasted time, travel, and preparatory costs. For larger contracts or specialist work, a longer cancellation period may apply if stated in the quotation.

We may cancel or reschedule a booking where weather, safety, staffing, equipment failure, legal restrictions, or circumstances beyond our reasonable control prevent work from being completed safely or lawfully. In such cases, we will aim to notify you as soon as reasonably practicable and offer an alternative date. We are not liable for any indirect losses caused by a lawful cancellation or postponement, including loss of business, loss of use, or inconvenience, provided that we have acted reasonably.

4. Access, Site Conditions, and Client Responsibilities

You must ensure that we have safe, reasonable access to the site, including any gates, driveways, parking areas, and working space needed to carry out the job. You are responsible for informing us of any security systems, pets, vulnerable utilities, fragile structures, or other hazards. Unless otherwise agreed, you must obtain any permissions needed from neighbours, landlords, freeholders, managing agents, local authorities, or utility providers. Where permits, parking suspensions, or traffic arrangements are required, these should be in place before the scheduled start date.

You are also responsible for ensuring that the trees to be worked on are correctly identified and that the work requested is lawful. If we reasonably believe a tree may be subject to legal controls, such as a preservation order or conservation restrictions, we may pause the job until satisfactory confirmation is obtained. We are not responsible for delays, fines, or enforcement action caused by the client’s failure to obtain required consent. Any decisions about whether work should proceed in uncertain legal circumstances are made at our discretion in the interests of compliance and safety.

5. Waste Regulations and Removal of Arisings

Tree surgery naturally produces waste such as timber, branches, brushwood, leaves, stumps, sawdust, and other arisings. Unless agreed otherwise, we will remove and dispose of agreed waste materials in accordance with applicable waste regulations and environmental requirements. Waste may be recycled, chipped, composted, reused, or taken to licensed facilities depending on the nature of the material and the service agreed. We will not knowingly dispose of controlled or hazardous waste improperly, and we expect the client to comply with all relevant environmental duties.

Ownership of arisings passes in accordance with the agreement made at the time of booking. If you request that some or all waste be left on site, we may do so only where it is safe and practical. In that case, the client accepts responsibility for storage, movement, and any later disposal of those materials unless we agree otherwise in writing. We are not liable for damage caused by the client’s later handling of arisings that were left on site at their request. Any waste transfer notes or related records will be retained where legally required.

We may refuse to remove materials that are contaminated, unexpectedly heavy, illegal to transport, or likely to present a health and safety risk. If additional disposal costs arise because of such material, these may be charged to the client. The client must not ask us to dispose of domestic waste, clinical waste, asbestos, chemicals, or other non-arboricultural materials unless this has been expressly agreed and lawfully arranged in advance.

6. Liability and Insurance

We will carry out the work with reasonable skill and care. However, tree work involves inherent risks, including falling branches, splitting timber, hidden decay, root disturbance, and changes in tree behaviour during cutting. Where a tree is already defective, unstable, diseased, storm-damaged, or structurally compromised, no service provider can eliminate all risk. Accordingly, we do not guarantee that a tree will remain safe, healthy, or stable after works are completed, particularly where the tree’s condition was already compromised before intervention.

Our liability for loss or damage caused by our negligence is limited to the direct loss suffered and, where permitted by law, shall not extend to indirect, consequential, or economic loss such as loss of profit, loss of opportunity, or business interruption. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe damage has occurred, you must notify us promptly and allow us a reasonable opportunity to inspect the issue.

We maintain public liability insurance and, where applicable, employer’s liability insurance. Evidence of insurance can be made available on reasonable request. Insurance does not guarantee compensation for every claim, and any claim may be subject to policy exclusions, excesses, and reporting conditions. We are not responsible for pre-existing defects, hidden defects, underground services not marked correctly, or damage arising from the instructions given by the client. The client should ensure that adequate household, property, or business insurance is in place for their own protection.

7. Complaints, Delays, and Force Majeure

If you are dissatisfied with any aspect of the service, you should notify us as soon as possible so that we can investigate and, where appropriate, seek a practical resolution. We may request photographs, site notes, and relevant details to assess the issue. Minor variations in appearance, stump height, chip distribution, or pruning shape do not necessarily amount to a breach of contract, especially where work has been completed in line with the agreed scope and accepted arboricultural practice.

We are not liable for delay or failure to perform our obligations caused by events outside our reasonable control, including severe weather, storms, ice, fire, flood, accident, industrial action, transport disruption, acts of government, equipment failure, or widespread supply issues. Where such events occur, the affected obligations will be suspended for the period of the disruption. If the delay is prolonged, either party may agree to terminate the affected part of the booking without further liability, save for sums properly due for work already completed.

8. Variations, Ownership, and Use of Materials

Any variation to the agreed scope should be confirmed in writing or clearly authorised on site by the client or an appointed representative. We may document changes by email, text message, invoice note, or job sheet. Unless specifically agreed otherwise, any timber retained by the client remains the client’s property after the works are completed, but the client accepts responsibility for removing or storing it safely. We may keep timber, brushwood, or woodchip only where agreed or where it is reasonably required for the execution of the works.

These terms may be updated from time to time to reflect legal, operational, or regulatory changes. The version in force on the date of booking will normally apply to that booking unless a later version is expressly agreed in writing. If any provision is found by a court or competent authority to be invalid or unenforceable, the remaining provisions will remain in force. No failure or delay in exercising any right under these terms shall operate as a waiver of that right.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If you are a consumer, nothing in these terms affects your statutory rights under applicable UK consumer law. If you are contracting on behalf of a business, you confirm that you have authority to bind that business to these terms and to any payment obligations arising from the booking.

By proceeding with a booking for Tree Surgeons Chiswick or any similar tree surgery service, you acknowledge that you have read, understood, and agreed to these conditions. For the avoidance of doubt, these terms are intended to provide a fair contractual framework for work carried out responsibly, safely, and in compliance with UK requirements. They apply equally to one-off jobs, planned maintenance, emergency callouts, and larger contracted works unless a separate signed agreement states otherwise.